5 things to check before you go live

Whether you're a broadcasting pro or hosting your first live virtual event, you can never be over-prepared when it comes to the audio and visual quality of your livestream.

We're continually learning from our hosts how to create an incredible crowdcast. But along the way, our team has discovered these five fundamentals that should be checked before every event:

1. Know your browser

Crowdcast doesn't require hosts or participants to download any extra software. But because our platform is browser-based, be aware that some work better than others.

We've found that Google Chrome, Firefox and Android best support Crowdcast. Our preference is Chrome, but that doesn't mean others won't work for you.

Visit our Setup Checklist to test your browser with Crowdcast.

A note about Safari: Apple doesn't yet support the technology that powers Crowdcast, which also affects how iOS devices like iPhones and iPads experience our platform. But there's hope: Apple announced that the technology behind Crowdcast will be supported in the future. Meanwhile, we're developing an iOS app for Crowdcast attendees who use Apple devices. Hurrah!


2. Make sure you have a strong connection

Freezing on-screen is THE WORST. So don't leave your livestream connection up to the internet gods.

Ethernet vs. wifi

The best way to ensure a stable and consistent connection is to plug in, rather than gamble on wifi. But it's not always doable, even for our team. So if you must use wifi, know what you're working with—and what you need.

Test your connection

Go to SpeedOf.Me to test your bandwidth. We recommend a minimum of 5 Mbps download and 2 Mbps upload to stream video and audio.

If the worst does happen and you end up with a bad connection mid-event, we have your back: Crowdcast will automatically drop-down to audio-only mode, if your or your viewer's connection is weak. You'll maintain high-quality audio while your screen goes dark, helping you avoid the awkward frozen frame.


3. Make sure your camera & mic are working

This might sound obvious, but hardware issues do happen—especially since your browser may not have access to your camera or mic. That's why we created the setup area.

Crowdcast's Setup Checklist is the best place to test your camera and microphone. It's also a helpful way to check out the other factors affecting the quality of your video, such as lighting, background (including potential distractions) and environmental sounds. If your face is visible and the sound bar reacts to your voice, then you're good to go.

Troubleshooting

If your camera or mic aren't able to connect, try any of the following:

If none of those actions work, please reach out to our support team. We'll problem-solve with you.


4. Install the screen-sharing extension ahead of your presentation

Planning on sharing your screen? Crowdcast supports screen-sharing in Google Chrome and Firefox, just add our extensions. Save yourself some time by adding the Chrome extension here, or get the extension from the green room—just click “Share Screen” below your video and you'll receive the prompt to add.

You can access our Firefox beta plug-in through the Setup Checklist.

Pro-tip: If you're sharing a keynote or powerpoint in full-screen, make sure to share your full screen and not just the application window. Follow our guide to capture your presentation in full-screen.


5. Pop on those headphones

This is a preferential choice—we dig wearing headphones for our crowdcasts, to eliminate feedback and echoes. And if you have other apps running on your computer, it helps to prevent those unexpected noises from distracting your viewers.

(Ditto for gadgets: vibrate ≠ silent.)

There are thousands of options out there, but you'll often find us wearing earbuds.


We hope this checklist gives you peace of mind for your next event.

Drop us a message in the support center if you need additional assistance—we're here to help.

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